Privacy Policy

At APC Accounting, we are committed to ensuring the privacy of your information. We understand that, as a visitor to APC Accounting website, your personal information is important to you. The following statement addresses relevant privacy issues for APC Accounting. If you have any further questions relating to this privacy statement, please do not hesitate to contact us

Information we collect

For each visitor to our website, our site analytics collects the following type of information for statistical purposes:

• The number of users who visit the website
• The date and time of visits
• The number of pages viewed
• Traffic patterns

This is anonymous statistical data. No attempt will be made to identify users or their browsing activities. We use this data to evaluate our website performance and improve our content and online offerings.

Providing information

When you provide us with personal details (i.e. when contacting APC Accounting about our services), we will request personal information such as your name, address, e-mail address and a contact phone number. This information is important so we may contact you when necessary on issues relating directly to our service.
We will not use your personal information for any purpose which is not related to the services we provide to you or for any purpose for which you would not reasonably expect us to use the information. We will never sell or disclose your information to any individual or entity outside APC Accounting for marketing purposes.

Email Addresses

We may use your email address to send you regular communications, which may provide information, or updates on our services.
It is our policy to only email customers who give us permission to do so. If we send you an email for a commercial purpose, we will give you the option of not receiving further communications of this nature.

Security of captured data

When capturing customer data it is sent through our secure encryption technology to ensure that your information is protected when being sent over the Internet. Additionally, all stored customer information is protected from unauthorised access through the use of secure passwords and user logons or other security procedures.

Important Disclosure Information

As a Tax Agent, our work for you is performed in accordance with the Tax Agent Services Act 2009. Under this Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires that we make the following disclosures to you:

  1. Matters that could significantly influence your decision to engage us (or continue to engage us) for a Tax Agent Service from 1 July 2022 onward include the following:

    • None Applicable

  2. The Tax Practitioners Board maintains a register of Tax Agents and BAS Agents. You can access and search this register here: https://www.tpb.gov.au/public-register

  3. Complaints Procedure:

    • If you have a complaint about our Tax Agent services, you will need to contact your Accountant in the first instance with details by email. If they are unable to resolve your complaint within 3 business days, please contact Anthony Cerra - Director by email. Your complaint will be investigated by the Director.

    • We will provide you with email acknowledgment of receipt of your complaint and our understanding of the circumstances. The email will inform you that we will attempt to resolve your complaint within 14 days and will outline the dispute resolution process. If you are unhappy with the outcome that we propose to you, you can then make a complaint to the Tax Practitioners Board (TPB) using the link listed above. The TPB will send you an email to acknowledge the receipt of your complaint and review and risk assess your complaint.

    • If you are unhappy with how the TPB has dealt with your complaint, the above link includes details about your review rights and who can further assist you.

For more detailed information on these changes, you can visit the Tax Practitioners Board website.